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All orders are shipped within 1 business days out the door. All orders are shipped via USPS. Please allow 3-7 business days to receive your order. For international orders please allow 5-10 business days (excluding any customs delay). International orders may be subject to additional customs duty and tax not included in the shipping cost. Customs charges are determined by the country of entry and are to be paid by the receiving customer.
Customer satisfaction is top priority with us. It is important to us that you are happy with your purchase upon receiving it. You can return your product(s) up to 60 days from the original purchase date. Returned products must be minimally used. Please fill out our RETURN REFUND FORM here first to generate your return label prior to shipping your return back to us. Returns should be sent to: XDOG Vest RETURNS, 12110 Currency Circle, Forney, TX 75126
A full refund for the price of the merchandise will be applied to your credit card or original method of payment within 3-5 days after the return is received and reviewed. Original and return shipping costs (including customs fees) are non-refundable unless the merchandise was shipped incorrectly.
Refurbished items cannot be returned or refunded and are sold as is.
We stand behind our product and want to insure that you receive the quality product you expected. We offer a 60 day warranty on all manufacturing defects. If you think that you received a defective product complete this form here – we will make it right.
We offer free exchanges if you've purchased a wrong size. To process a vest exchange click here.
If you still have questions, please contact the XDOG customer service team at (877) 835-9364 or click here.